SAP Concur has rolled out a series of AI-driven tools, new automation agents and expanded financial industry partnerships aimed at reducing the manual effort involved in corporate travel and expense management.

The updates, showcased at SAP Concur Fusion 2026, span integrations with Microsoft 365 Copilot, new Joule AI agents for expense handling, partnerships with American Express and Visa, and enhancements to the company’s TripIt travel planning app.

Joule AI agents target expense report busywork

SAP Concur is extending its Joule AI assistant deeper into the Microsoft 365 ecosystem, allowing employees to create and submit expense reports, track expense status, ask policy questions, upload receipts and book travel without leaving the Microsoft applications they already use.

Jonathan Beeby, Managing Director Enterprise at SAP Concur Australia and New Zealand, explained that the integration is designed to meet growing demand from Australian businesses.

“The latest innovations from SAP Concur reflect increasing demand from Australian businesses for smarter, more connected systems that deliver greater visibility and control across travel, expense and invoice management, while reducing manual effort and improving decision-making,” Beeby noted.

Two new Joule Agents have been added to the SAP Concur lineup.

The first is the Expense Automation Agent, which acts as a virtual delegate by creating expense reports and automatically adding transactions. It populates custom fields based on contextual details and user history, leaving employees to review and refine the report before submitting rather than building it from scratch.

The second is the Expense Pre-Submit Audit Agent, which checks receipts early in the expense report process. It flags discrepancies before submission, aiming to reduce report rejections, shorten review cycles and speed up reimbursement timelines.

Both agents are currently in the SAP Early Adopter Care program, with general availability expected later this year. The Expense Automation Agent will be available as part of Joule Premium for Travel and Expense.

“Bringing SAP Concur experiences into the tools employees already use regularly removes friction, streamlines workflows and improves productivity,” Beeby added.

SAP Concur will also add support for submitting receipts via text message, giving employees another way to capture receipts without manual data entry. That capability is also in the Early Adopter Care program.

AI-based rule creation for policy compliance

A new set of AI-based rule creation tools is designed to simplify policy management in Complete by SAP Concur and American Express Global Business Travel (Amex GBT), Concur Travel and Concur Expense.

The tools allow administrators to create and enforce policy rules using natural language or by uploading company policy documents directly, rather than configuring rules through technical interfaces.

“Administrators can upload a travel policy document, and the travel rules will automatically be created or modified, saving time and strengthening policy compliance,” Beeby outlined. “This capability will be available as part of the SAP Early Adopter Care program in Q2 2026. Concur Expense administrators can create and manage audit rules using natural language starting in Q2 2026. The ability to create rules from uploaded policy documents is planned for release later in 2026.”

American Express and Visa partnerships deepen

SAP Concur is expanding two financial industry partnerships to tighten integration between corporate card programmes and expense reporting.

SAP Concur and American Express are enabling joint customers to create and manage American Express Virtual Cards within Concur Expense. These virtual cards generate unique card numbers and security codes tied to an employer’s Amex Corporate Card account, and can be used for online payments and transactions through a digital wallet.

The capability is available now to select US-based American Express Corporate and Business customers using Concur Expense, with broader availability planned for Q3 2026. Virtual cards can also be used as a payment method within Concur Travel.

The two companies previously launched a real-time notification capability that automatically generates and categorises business expenses from Amex Corporate Card purchases. Enrolled cardholders receive notifications via the Concur mobile app at the point of purchase, prompting them to upload receipts or add details such as meal attendees.

On the Visa front, SAP Concur has joined the Visa Commercial Integrated Partner program. The first integration milestone will enable real-time notifications to automatically create expenses from Visa card transactions and reduce the risk of lost receipts or duplicates. That capability will enter the SAP Early Adopter Care program in Q3 2026.

With the Visa addition, SAP Concur will support real-time notifications from all major credit card networks.

Sales Cloud integration links client visits to travel booking

SAP Concur is also connecting its Booking Agent with SAP Sales Cloud, allowing salespeople to book travel for planned client visits directly through Joule within the Sales Cloud interface.

Joule recognises details of the client visit and presents personalised travel itinerary options, eliminating the need to manage separate workflows for client visits and trip bookings.

The integration is planned for general availability in Q2 2026.

Corporate travel tools get upgrades

The Concur Travel experience now fully supports guest bookings, with an improved reservation workflow for hosting guest travel. Guest profiles can be created quickly without needing to establish new profiles for recurring visitors each time.

“For customers using the new Concur Travel experience, it now fully supports guest bookings, offering an improved reservation workflow for hosting guest travel,” Beeby confirmed.

SAP Concur and Amex GBT are also introducing updates to Complete, their co-developed solution for booking, servicing, payments and expensing. New features include AI-enabled travel support with handoff to a live travel counsellor and a dedicated home page for travel managers. Concur Expense now integrates with Amex GBT Egencia for customers worldwide.

TripIt Pro adds on-device intelligence

TripIt by SAP Concur has added new on-device capabilities to its Pro tier.

A new image-to-plan feature, powered by Apple Intelligence’s on-device foundation models, lets travellers turn photos or PDFs of tickets, reservations, event flyers and receipts into organised TripIt plans. The tool extracts details such as dates, times, locations, confirmation numbers and costs without sending data off the device.

TripIt Pro has also expanded its risk alerts. Based on addresses entered with a trip plan, the app now monitors breaking news that may disrupt itineraries and sends proactive alerts about incidents that could affect lodging, car rental, rail, activities and other plans – not just flights, airlines and airports as previously covered.

Both TripIt Pro features are available now.

Last Updated on April 5, 2026 by Nick Ross